Metrobus

In December 2005, the St. John’s Transportation Commission (Metrobus) in St. John’s, Newfoundland selected Intelligent Transactions System de Mexico, whose staff move to create PIM, as the preferred vendor to design and supply a contactless smartcard based Automatic Fare Collection system.  The system called for the installation of equipment on 54 buses, as well as at 11 fare sales outlets and two Customer Service Centres.

A solution was designed that gave Metrobus the capability to use both disposable as well as reloadable cards, issuing the cards with up to three e-purses plus a fourth one to be used as a City Card to be used throughout the city.  The system includes the auto load functionality as well as the capability to keep track of loyalty points.

The system includes not only the capability to accommodate up to 128 passenger classes, but also the flexibility for a structure that allows fares to be set based on time of day, and to provide for the management of transfers.

In 2015 all the 19 specialised services vehicles (GoBus) were equipped with hand-held validators, and in 2016 all of the original stand-alone validators were replaced with the new AEP Futura 3B.

In December 2020, Metrobus awarded PIM a contract to update and upgrade the system to an Account Based one, and move solution to a be hosted, by PIM

The upgrade was done, and a smooth, with no-down time, transition to the new system was done in September 2021, in which all of the cards issued under the previous Card Based scheme continue to work in the Account Based one, allowing a quick and seamless move, and more importantly, that there were no disruptions or inconveniences to the passengers.

Guelph Transit (City of Guelph, Ontario)

In 2019, The City of Guelph awarded PIM a contract to design and supply a contactless smart account-based Automatic Fare Collection system including the supply of all new Farebox hardware. The work includes the installation of the system on 91 conventional mobility transit buses, stand alone validators at the Guelph’s Go Train station, and portable units for the inspectors.

The solution installed includes a simple but powerful Mobile Ticketing Application, as well as a Mobile Taxi Application, together with their corresponding portals.

PIM designed a solution that provides Guelph Transit with the capability to use both reloadable and disposable cards, issue accounts with up to three electronic purses and continue to accept bills and coins to pay cash fares.

An important feature requested by Guelph Transit, was the acceptance of the University of Guelph student ID, which is based on a HID I-Class card, and as such, the PIM Farebox can accept and process this card, while continue to read/write MiFare cards

Another feature of the system was the introduction of a Corporate Portal, through which companies/partners that have an agreement with Guelph Transit can manage their own employee’s accounts.

The system was Launched in January 2020 – merely seven months after the contract was awarded, something rarely seen in the industry, but that is common with all PIM projects.

Grande Prairie Transit (City of Grande Prairie, Alberta)

In 2018, the City of Grande Prairie awarded PIM a contract to design and supply a contactless smart card-based Automatic Fare Collection system including the supply of all new on-board hardware. The work included the installation of the system on 21 conventional transit buses, but during the process of the project, three more vehicles were added, one of them been used in a regional service, which required adding Fare by Route capabilities to the system

PIM designed a solution that provided Grande Prairie Transit with the capability to use both reloadable and disposable cards, issue cards with up to three electronic purses (e-purses) and continue to accept coins to pay cash fares.

The system includes the auto load function. This allows the value stored on a reloadable card to be updated automatically as part of the read/write process when the card is used on board the bus.

The system was launched on September 13, 2018 – seven months after a contract was awarded.

Additionally, PIM’s management and staff have been involved in the design, development, and installation of Fare Collection projects through the Americas for almost 30 years.

Some of these projects are:

  • Lethbridge Transit (Canada) – 2011
  • Regina Transit (Canada) – 2010
  • Saskatoon Transit (Canada) – 2009
  • Kingston Transit (Canada) – 2008
  • Brantford Transit (Canada) – 2007
  • Saltillo Transit, Coahuila (Mexico) 2004
  • Guadalajara Light Rail (Mexico) – 2002
  • Grupo ADO (Mexico) – 1996
  • Transportes Papantla (Mexico) – 1994

LOCATION: Grand Prairie AB
Awarded: February 2018
Start of Revenue: September 2018
Size of Project: 24 Buses

LOCATION: Lethbridge AB
Awarded: July 2011
Start of Revenue: December 2011
Size of Project: 48 Buses – 32 Para Transit Buses

LOCATION: Regina SK
Awarded: May 2010
Start of Revenue: November 2010
Size of Project: 112 Buses – 41 Para Transit Buses

LOCATION: Lethbridge AB
Awarded: July 2011
Start of Revenue: December 2011
Size of Project: 48 Buses – 32 Para Transit Buses

LOCATION: Saskatoon SK
Awarded: May 2009
Start of Revenue: February 2010
Size of Project: 140 Buses – 25 Para Transit Buses

LOCATION: Kingston Transit
Awarded: March 2008
Start of Revenue: September 2008
Size of Project: 31 Buses

LOCATION: Brantford ON
Awarded: March 2007
Start of Revenue: December 2007
Size of Project: 31 Buses – 12 Para Transit Buses

LOCATION: St. John’s NL
Awarded: March 2006
Start of Revenue: December 2006
Upgraded in 2016

Size of Project: 60 Buses – 21 Para Transit Buses

Location Awarded Start of Revenue Size of Project
Grand Prairie AB February 2018 September 2018 24 Buses
Lethbridge AB July 2011 December 2011 48 Buses – 32 Para Transit Buses
Regina SK May 2010 November 2010 112 Buses – 41 Para Transit Buses
Saskatoon SK May 2009 February 2010 140 Buses – 25 Para Transit Buses
Kingston Transit March 2008 September 2008 31 Buses
Brantford ON March 2007 December 2007 31 Buses – 12 Para Transit Buses
St. John’s NL March 2006 December 2006 Upgraded in 2016
60 Buses  – 21 Para Transit Buses
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